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Service

Excellent service is the process by which Bell delivers its products or services that allows the customer to access them in the most efficient, fair, cost effective and pleasurable manner possible.

Bell is constantly looking for better ways to serve customers’ demands. For further information please have a look at our support services and do not hesitate to contact us.

For contact or more information:
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Departments

  • Marketing

    Marketing

    Overview

    Bell Flavors & Fragrances - Your competitive advantage

    Bell’s Marketing Team offers global knowledge about FMCG markets, products, flavour and fragrance trends as well as knowledge about consumer behaviour and lifestyle trends worldwide due to our global database and information pool.


    Tasks & Responsibilities

    International Market Research and Trend Presentations

    We build a picture of general trends using our global network, several databases from commercial suppliers, the internet, technical press, media, trade shows, supermar-kets and government statistics. With facts about market size, volume, structure, saturation, leader and growth we are able to develop products that are up to date and meet todays trends.

    marketing

    Product presentations

    As additional information to our customised flavour and fragrance presentations we offer facts about products, new and future developments, packaging and price, ingredients and other specific additives.

    Organisation of Trade Shows

    Bell’s Marketing organises and realises international exhibition and congress attendance, e.g. Food Ingredients Europe, Ingredients Russia, Food Industry Minsk, In-Cosmetics, BeautyWorld Middle East and the World Perfumery Congress.

    At these trade shows Bell provides technical support, information, new trends and personal contact with our company. Please visit us!

    Organisation of Workshops and Seminars

    Bell offers seminars and workshops which are mostly tailor-made for customers´ interest. Examples include: Flavour Workshops, Fragrance Workshops and Product Workshops (depending on customer wishes). Here we give customers the opportunity to have a look "behind the scenes" and to experience our daily work.

    Analyse Market Samples and Bell Products

    For product evaluation Bell’s Marketing Department analyses finished market products in different segments regarding pricing, packaging, positioning and distribution. With this information Bell is able to develop new concepts that meet current market trends.

    For contact or more information:
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  • Regulatory Affairs

    Regulatory Affairs

    The Regulatory Affairs department at Bell ensures that all products and raw materials fulfil the applicable judicial regulations, recommendations of industrial associations and specific customer needs. Close cooperation with different industry and government associations insure a timely implementation of all requirements set by European and National authorities.

    These requirements include:

    • the examination of perfume oils and botanical extracts according to valid cosmetic legislations, recommendations of the IFRA (International Fragrance Association) and other safety aspects
    • the examination of flavours and flavour extracts according to European regulations on foodstuffs and IOFI specifications (International Organisation of the Flavour Industry)
    • the examination of flavours and ingredient specialities for Kosher and HALAL suitability
    • REACH - stands for the Registration, Evaluation, Authorisation of Chemicals. This new EU regulation centralises and simplifies chemicals legislation throughout Europe and entered into force on 1st of June 2007. The declared aim is to improve the level of knowledge about the dangers and risks that chemicals may pose. Companies are expected to assume even more responsibility for the safe handling of their products. The Federal Authorities here offer a wide range of information about REACH so that small and medium-sized companies can also quickly become familiar with the new rules.

    For more information please contact:
    www.reach-helpdesk.de

     

  • Application Technology

    Application Technology

    The research and development department at Bell is also characterised by excellent application technology. Whether for products incorporating a flavour or fragrance system – Bell’s technicians can advise on a variety of applications. Application specialists also test our flavour and fragrance systems for stability and shelf life in various consumer products.

    The major task consists of developing new application concepts for our customers.

  • Analytics/Quality Management

    Analytics/Quality Management

    Analytics

    The Analytic Department at Bell is provided with modern instrumental equipment (GC, GC-MS) as well as an extensive know-how in evaluation of essential oils, flavours, perfume compositions and ingredient specialities. We implemented new analytical techniques that has been developed and tested in a close collaboration with university research institutes and equipment manufacturers.

    Quality Management

    The product security and product quality have top priority. An extensive quality control- and risk management system guarantees that raw materials of the highest quality will be used in our final products.

    Since 1995, Bell has been certified with ISO 9001. In 2004, Bell installed the HACCP System, which is part of our ISO auditing as well.

    The standard for food safety, the FSSC 22000, is confirmed since 2011 and approved by the GFSI.

    Additionally in 2013, Bell got certified the feed safety standard, the FAMI-QS.

    iso 9001 de    iso 9001 de    fssc de   fami-qs
    ISO 9001 Certificate   HACCP Zertifikat   FSSC 22000 Certificate   FAMI-QS Certificate

     

    Download our QM-Brochure here: 

    QM-Brochure

  • Customer Service

    Customer Service

    Bell offers excellent service through its customer service team. They not only accept and action orders but provide information and assistance in several languages. Bell’s customer service team accompanies you before, during and after your purchase. If you are having difficulties finding answers to your questions or need more information, our customer service representatives are available to help.

    Bell offers you assistance concerning the following issues:

    • information about order status
    • tracking of deliveries
    • technical support
    • custom issues

    For contact or more information:

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